Privacy Policy

1. Our Commitment to Privacy

At Akshaya Travel, we are committed to protecting your personal information and handling it responsibly, transparently and securely. We process personal data in accordance with applicable Swiss data protection laws and, where applicable, the General Data Protection Regulation (GDPR).

2. Information We Collect

Depending on how you interact with us, we may collect:

• Full Name
• Date of Birth
• Nationality
• Passport Information (only when required)
• Email Address
• Telephone Number
• Postal Address
• Travel Destinations
• Travel Dates
• Flight, Hotel and Cruise Preferences
• Passenger Information
• Visa Requirements
• Travel Insurance Requests
• IP Address
• Browser Type and Device Information
• Operating System
• Website Usage Statistics
• Cookies

3. How We Use Your Information

Your personal information may be used to:

• Prepare travel quotations
• Arrange travel bookings
• Communicate with travel suppliers
• Process customer inquiries
• Issue travel documents
• Provide customer support
• Improve our website and services
• Send booking confirmations
• Respond to legal obligations
• Prevent fraud
• Improve customer experience

We only process personal data for legitimate business purposes.

4. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests
• Protection of vital interests

5. Sharing Your Information

We may share your information with trusted travel partners only when necessary to provide the requested services. These may include:

• Airlines
• Hotels
• Cruise Companies
• Car Rental Providers
• Insurance Companies
• Visa Service Providers
• Payment Providers
• Technology Providers
• Government Authorities where legally required

We do not sell your personal information.

6. International Data Transfers

Travel services often require international communication. Your personal information may be transferred to service providers located outside Switzerland or the European Economic Area when necessary to arrange your travel services. Where required, appropriate safeguards will be implemented.

7. Data Security

We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration and destruction. While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfill travel services, meet legal obligations, resolve disputes, maintain accounting records and improve customer services. When no longer required, information is securely deleted or anonymized where appropriate.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of personal data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability where applicable

Requests may be submitted using the contact details below.

10. Marketing Communications

With your consent, we may send travel offers, destination inspiration, special promotions and newsletters. You may unsubscribe at any time using the unsubscribe link included in our communications or by contacting us directly.

11. Cookies

Our website uses cookies to improve website functionality, user experience, analytics and performance. Please refer to our Cookie Policy for detailed information.

12. Third-Party Services

Our website may include links or integrations with third-party services such as Google Maps, social media platforms, payment providers and analytics services. These services maintain their own privacy policies, and we encourage users to review them.

13. Children's Privacy

Our website is not intentionally directed toward children under the age of 16 without parental or legal guardian involvement. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

14. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, website functionality and travel services. The latest version will always be available on our website.

15. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the details below.